FAQ's

Please refer to the heating instructions on the label of each meal or to the meal details on our menu page

All of our meals come with a use by date printed on the label. They can be frozen within this period if required. We recommend consuming frozen meals within 6 weeks of delivery.

Please refer to our delivery page for commonly asked delivery questions.

Absolutely not, our subscription service is completely optional and offered as a convenience feature for those who order every week.

Subscriptions are charged on your selected cycle at midnight from the date you subscribe. There are absolutely no fees or penalties for ending a subscription, feel free to unsubscribe at any time before your next payment.

Yes. As we prepare your meals fresh every week, we do not add preservatives. Please note however that some sauces may contain preservatives due to the use of worcesterchire, ketchup and soy.

As we only use premium fish fillets that are pin-boned by hand, it is sometimes difficult to ensure all meals are 100% bone free. If you encounter a number of bones in your meal, please contact our customer care staff and we will arrange for your meal to be replaced free of charge.

Due to the huge variety of foods prepared in our kitchen, we cannot guarantee that all meals are completely lactose, allergen or gluten free.

Please contact our customer care staff who will be happy to attend to your query.