Our meal plans are delivered in heavy duty cardboard boxes with HACCP certified liner and dry ice. They will stay chilled for up to 7 hours in the shade in typical weather. If you receive meals that are thawing or thawed please contact us immediately and do not consume these meals. In the case of deliveries to secured apartments, businesses or gated communities we urge customers to leave detailed notes in regards to access. If the driver cannot access a safe location for delivery the package will be returned to our facility to avoid theft.
Delivery slots are selected at checkout, these are strictly estimates and may change given a range external circumstances. At the time of writing we only deliver on select days during the week and cannot do one-off or regular deliveries on any other days due to our cooking schedule. Should these days change we will let our customers know atleast 4 weeks prior. If your meal doesn't arrive on the scheduled day please let us know and we will do our best to get the food to you in a timely manner.