Refund Policy

Non-delivered, thawed or incorrect meals

If we fail to deliver your package, or your package is delivered with incorrect and/or damaged contents, we will, at our discretion, refund either a proportional or full amount of the package value.

Other requests

If you wish to receive a refund for any other reason it's best to contact us via phone or email. We usually handle these requests on a case-by-case basis based on your specific circumstances & reasons.